Intranet And Extranet

UK Intranet Developers - Southwark Customer Service Centre Extranet

There has been a need for modernisation and improvement in the Southwark Council. The Forward@Southwark (F@S) programme is designed to raise standards, modernise services and put focus on customers for all services. As part of F@S a Customer Service Centre (CSC) was procured to assist in offering an improved level of customer service.

The project included

• A secure, password protected, Extranet site that allows external suppliers to access published documentation.
• The ability for the project team to:
  • view
  • add
  • amend
  • delete the documents on the extranet site.
• A questions form to allow bidders to request more information relating to any document or service in the data room.

Forward at Southwark Extranet

The objective of the project is to have F@S programme on the Intranet available to all Council employees and members. Information on the programme, all projects included within the programme, project plans and training materials should be readily available for viewing and updating by selected employees.

The project provides

• An Intranet presence for F@S
• Employee access to all projects under the F@S programme
• An update for employees involved in the projects and those just needing information
• A place for programme managers and project managers to upload information about the programme or project
• Implement, including training, if necessary
• Administration page, this should be password protected with two levels of entry, super user and project manager user. The super user should have access to the entire site and should be able to update and load to any part of the site while the project manager user should only have access to their individual project(s). The administration site is strictly for loading files, removing files or updating files. The super user should have the ability to provide access to individual PM users.

Screenshots

Figure 1 Typical Document List View, Homepage text and documents in this area are highlighted as links below

Figure 2 Shows some of the administration functions on the left hand side toolbar, this screen allows authors to edit meta data about their documents

Figure 3 Typical document upload screen

Figure 4 Shows administration of categories and users

Implementation of your Intranet with Nexus Solutions

Nexus have valuable experience in understanding organisational needs, specifying, creating and launching extranets. We are capable of rolling out extranet applications into live, scaled environments. Using the latest technologies we can remotely install to the desired location or for larger systems one of our trained installers can visit the site. We also offer full training packages so that your critical staff can learn to quickly make use of the new business processes made available to them, and to ensure fast take-up of the system.

We offer support for our systems via remote link-up which allows for rapid response to your needs and problems. Our support staff are trained extensively in trouble-shooting systems and are always supplied with technical documentation specifically tailored to your applications.

Please use the contact form on this page or phone us now on 01273 384250.